Terms of Service

1. About us

TreatO'clock is a home-based bakery based in Nairobi, Kenya. We bake fresh cakes, cupcakes and pastries and deliver them across Nairobi, Kiambu, Machakos and Nakuru.

2. Placing an order

You can order via our website, WhatsApp or by calling us. An order is confirmed only once we have:

• Agreed on the items, size and design;
• Confirmed the delivery date, time and address; and
• Received a deposit or full payment (as agreed).

For custom cakes, tiered cakes and large orders we recommend ordering at least 4 days in advance. Standard celebration cakes need 48 hours. Same-day orders are possible for in-stock items if placed before 2pm.

3. Prices and payment

All prices are in Kenyan Shillings (KES) and include VAT where applicable.

• We accept M-Pesa, Airtel Money, card, and cash on delivery within Nairobi.
• Custom orders require a 50% deposit to begin baking; the balance is due on delivery.
• Delivery fees are quoted separately based on location.

4. Delivery

We deliver across Nairobi, Kiambu, Machakos and Nakuru. For deliveries outside these areas we arrange a courier at cost.

• Someone must be available to receive the order at the delivery address.
• Delivery times are estimates and may vary due to traffic, weather, or unforeseen events.
• If no one is available at the address, the order may be returned and a re-delivery fee will apply.

5. Cancellations and refunds

• Cancellation more than 48 hours before delivery — full refund of any deposit paid.
• Cancellation less than 48 hours before delivery — the deposit is non-refundable as ingredients and labour have already been committed.
• Custom orders — once baking has started, custom orders cannot be cancelled.

6. Quality guarantee

We take pride in every cake we bake. If something is not right with your order — wrong item, damaged cake, or a quality issue — please contact us within 2 hours of delivery with photos. We will replace the item or offer a refund at our discretion.

7. Allergens and dietary requirements

Our products are baked in a kitchen that handles wheat, dairy, eggs, nuts and soy. While we do our best to avoid cross-contamination, we cannot guarantee that any item is completely free of allergens. Please tell us about any allergies when ordering so we can advise you honestly.

8. Intellectual property

All content on this website — including photos, text, the TreatO'clock name and logo — belongs to us and may not be copied or reused without written permission.

9. Limitation of liability

To the extent permitted by Kenyan law, our total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses such as missed events caused by delays outside our control.

10. Governing law

These terms are governed by the laws of Kenya. Any dispute will be handled in the courts of Nairobi.

11. Contact

Questions about these terms? Reach us at:

• Email: info@treatoclock.kenstack.co.ke
• Phone / WhatsApp: +254 755 227 767